Managed Services

ADI Strategies › Services › Managed Services

Let Us Support You and Your System!

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ADI Strategies always strives to provide clients with complete autonomy. We focus on knowledge transfer throughout every engagement such that clients fully understand and control their applications. In some cases, however, clients desire ongoing support to complement their internal resources, whether in terms of personnel, software or even storage. ADI offers a range of services under our 1 Maintenance Solution℠ (1MS℠) to accommodate these needs.

 

There are 2 general challenges when managing an Oracle Hyperion, BI, and/or OFSAA system:

CHALLENGE #1: 

For recently implemented solutions or in the months immediately following GO LIVE ongoing support is desired to:

  • Ensure continuity from departing consulting team
  • Mitigate risk as in-house team ramps up to own system
  • Ensure continuing knowledge transfer
  • Bridge any gaps in availability or skills of in-house team
  • Ensure rapid expert response to questions/issues

CHALLENGE #2:

For implemented solutions, ongoing support and development is difficult to address for a number of reasons.

  • Hiring one or more full time Hyperion specialists can be cost prohibitive
  • Engaging consultants:
    • Full time or part time is expensive
    • “on demand” is time-consuming (repeating learning curve)
    • “on demand” puts required continuity at risk
  • In-house turnover or coverage for vacations and leaves results in gaps

Overview:

ADI’s Hyperion 1MS is designed to provide a single point of continuity and accountability for your organization’s mission critical Oracle Hyperion, BI, and OFSAA Implementations.

The Service Level complements existing staff, balances resources, and strengthens infrastructure. ADI’s technical expertise and business acumen guarantee a partnership corporations can rely on at a reasonable cost with coverage available 365 days per year.

How it works:

PROACTIVE SUPPORT:
Weekly calls with Team to:

  • Review prior (week) issues
  • Review current issues
  • Discuss upcoming tasks and any concerns
    • Monthly close
    • Quarterly Reforecast
    • Annual Plan
  • Log review / monitoring servers
  • Discuss any outlier events (e.g. acquisition, divestment, Re-Organizations)

REACTIVE SUPPORT:

  • Unforeseen technical or data issues
  • Support Ticketing system (JIRA)
  • ADI responds typically within 10-15 minutes
  • Assess, review, recommend, correct, implement
  • Remote or on site collaboration to review/resolve issues together

No single person can do all this:

One of the biggest challenges facing organizations with respect to implemented Hyperion Solutions is the specialized basket of skills required. In fact it is nearly impossible to expect one-person to have all of the requisite skills that come into play for managing a Hyperion solution. By retaining ADI, clients are retaining access to a fractional share of the expertise required to maintain, fix, modify, provide guidance on, and administer a Hyperion Solution.

ADI Strategies 1MS Skills

In addition to ready-access to this critical skill-set comes the peace of mind of continuity. By having multiple resources vested in your solution ADI is able to provide the best ongoing support and advice as your business changes over time, resulting in a trusted partnership lasting years.
 

Comparison of support options:

ADI Strategies 1MS Comparison
Contact us to learn more about how ADI Strategies can help support your system.